Frequently Asked Questions

Looking for answers to common questions we get asked? Please check below or contact us.

Who do you sell to?

Our customers include: Resorts, Hotel Groups, Apartment Project Managers, Luxury Lodges, Retirement and Age Care Accommodation providers, Boutique Hotels, Restaurants, Bars, Cafes, Architects, Designers, Procurement Managers, Private Holiday Homeowners and individuals.

What do you sell?

We have established relationships with suppliers both here in New Zealand and abroad. We sell off the shelf products at competitive prices as well a specifically produced bespoke designs according to client brief. We have access to a wide range of products and our website offers a good selection of these., however, our range is constantly evolving as we continually expand on our offering, constantly sourcing and testing new product and keeping up to date with industry trends and demands.

Do you have a showroom?

In short no, we don’t, however we welcome clients to our Auckland office by appointment to discuss their requirements. Most of our clients have specific requirements and we offer a bespoke tailored solution unique to each brief and project.  Please contact us directly to discuss your requirements, and we’ll guide you from there.

Can I get products that aren’t on your website?

Yes, absolutely! Thousands of options are available to suit exactly what you need. The website is simply a showcase of some of the products we offer.

Do you offer bespoke/custom made options?

Yes we do. We have established relationships with a range of suppliers both in New Zealand and abroad who we work with to create custom made pieces aligned with client brief and budget. Please contact us for more information.

Can I get samples? Do you charge for samples?

We can arrange for samples on some products. Email or phone us and we can advise and organise samples for you. Depending on the type of sample, a cost may be involved. A procurement fee may apply for a project sample review presentation and this cost is quoted on a case by case basis for client approval. The starting rate for a project sample presentation review is $250.00 + GST for one of our account managers to collate and deliver samples for review.

Do you have a design service?

We offer design and styling advice as part of the creative process when making selections for each project.

Is there a minimum order quantity or spend amount?

Yes, the minimum spend per transaction is $250.00 + GST. In addition to this some items have a MOQ per product, eg, pool towels are to be purchased at a MOQ of 50 units. MOQ is noted on the product page on the website, or we will advise you at the time of enquiry. If in doubt, call us or send an email to

We also offer volume discounts on pricing.

How does the quoting/purchasing process work?

Contact us and let us know how we can help.  In brief the quoting process is very simple and obligation free.  You let us know your requirements, we present a quote including product specifications, lead time details, freight cost and GST (if applicable).  We invoice on acceptance of the quote. Once the invoice is paid (or alternative credit arrangements are agreed) we process your order and goods are dispatched according to your project programme or deadline.

Do you ship internationally?

Yes we do, but this may depend on the size of the order and the destination. We have completed many projects overseas, mainly in the South Pacific region, where shipping large container loads and managing the associated logistics is familiar to our team.

Is GST included?

Standard GST of 15% is added to the total of your quote or order for NZ based customers. For international projects being invoiced outside of NZ GST is excluded. Please contact us and we will advise.

How will I know freight or courier costs?

We will advise you at the time of quoting so there are no surprises. We have great relationships with local and international courier companies and are always able to offer competitive rates.

For any other questions, please contact us. Tel+ 64 9 309 0035 – Email:

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