Frequently Asked Questions...
...we all have them...here are some answers...
- Who do you sell to?
Our customers include: Resorts, Hotel Groups, Apartment Project Managers, Luxury Lodges, Boutique Hotels, Restaurants, Bars, Cafes, Architects, Designers, Procurement Managers, Private Holiday Homeowners, sometimes individuals, maybe you!
- What do you sell?
We have established relationships with suppliers both here in New Zealand and overseas. From off the shelf products to bespoke designs, we can organise everything you need. We have a broad range so our Product pages on this website are only a small indication of what we can offer.
- Do you have a showroom?
In short, no. We mostly sell to businesses that have specific needs. There are thousands of products available so we've found from experience that it's more efficient if you contact us directly to discuss your requirements, and we'll guide you from there.
- Can I get products that aren't on your website?
Yes, absolutely! Thousands of options are available to suit exactly what you need. The website is simply a showcase of some of the products we offer.
- Do you offer bespoke/custom made options?
Yes we do. We have established relationships with a range of suppliers both in New Zealand and overseas. Please contact us for more information.
- Can I get samples? Do you charge for samples?
We can arrange for samples on some products. Email or phone us so we can advise and organise samples for you. Depending on the type of sample, a cost may be involved.
- Do you have a design service?
We offer design advice relevant to our products. Refer to the Our Services page of this website.
- Is there a minimum order quantity or spend amount?
Yes, on some items. This is displayed on the product page of the website, or we will advise you at the time of enquiry. If in doubt, call us or send an email to
We also offer volume discounts on pricing.
- How does the quoting/purchasing process work?
Either use this website's Products pages to select items or contact us by phone or email and let us know what you need. The quoting process is simple and obligation free. We include specifications, lead time details, freight cost and GST. We invoice on quote acceptance. When the invoice is paid, the order is process and goods dispatched.
For large projects this process can vary slightly, please contact us for more details.
- Do you ship internationally?
We have completed projects overseas, mainly in the South Pacific region, where shipping large container loads and the associated logistics is familiar to our team.
- Is GST included?
Standard GST of 15% is added to the total of your quote or order. For international project, please contact us.
- How will I know freight or courier costs?
We will advise you at the time of quoting. We have great relationships with local companies so will always offer a competitive rate.
For any other questions, call or email us. We look forward to talking with you.