Terms and Conditions

No Contract shall exist between The Client (you) and The Supplier (The Hotel Space) until such time that an Invoice is raised. The Supplier reserves the right to withdraw from any contract in the case of errors.

These terms and conditions are governed by the Law of New Zealand.

Pricing and Availability

All prices shown on our website are subject to change and may vary at time of quotation. These prices are excluding freight & GST and are quoted in New Zealand Dollars.

As we, The Supplier are resellers, all products are subject to stock and availability. Some items may require a lead time, in these instances we will confirm with the client during the quotation process.

There is a minimum spend of $250 NZD ex freight & GST per order.

Some items incur an MOQ that is dictated by others, flexibility on this is not standard practice.

For overseas clients, the exchange rate is subject to current rates on a project only basis.

The Supplier reserves the right to requote a client, subject to fluctuations beyond our control.


Unless agreed in writing, The Client is liable for any duties or fees and the like, that may be incurred on international shipping supply.

Payment in full is required for confirmed orders unless otherwise agreed. The Client must ensure that the Purchase Order Number or Transaction ID is referenced on the payment and followed up with a confirmation email.

For those Clients with a credit facility, Payments are required on the 20th of the following month from date of invoice.

The Supplier accepts payments via bank transfer or Visa/Master Card using our Secure Paymark MOTO system. 

All Payments must be in NZD.


The Delivery of goods will commence once the full payment has been confirmed (cash account) with the Supplier, or on approval of credit limit with the Supplier.

The Supplier will offer the most effective freight option, with the consideration to the cost, supply and availability etc. for the client’s needs.

The Supplier reserves the right to charge storage fees, this will only occur where applicable and where agreed with client. Added Fees will occur to Project clients where they may be staggered deliveries for such projects.

Dispatch times may vary due to Stock, availability and supplier shipping schedules. In this instance, the supplier will not be responsible for any delay that may occur.

The Supplier will provide appropriate packaging for all clients’ orders. Specialist packaging can be arranged at time of order confirmation, this may also incur an extra cost.


The Client is expected to inspect the goods prior to use, if deemed unacceptable, The Supplier must be informed within 5 calendar days from delivery by way of writing, and with photographic evidence. If the Goods are considered faulty upon arrival at Clients’ place of delivery, the Client is expected to inform the Supplier immediately to ensure any claims to freight provider complies with claimable period.

The Supplier will only accept returns 7 Days from delivery, with reasoning in writing. Products/Goods will only be accepted if they are in new condition and completely undamaged packaging.

If the Supplier does not hear from the Client after 10 calendar days, the assumption will be made that the goods have been accepted without fault.

Returns will not be accepted if the goods have been used

The Client will be charged an admin/Stocking fee, this has been set at 10% of the total invoice amount or a minimum fee of NZ$65, whichever is less.

Intellectual Property

The Supplier reserves the right to its Intellectual property, Including but not wistanding Its Logo, the use of Its Images and website.

All Content shown on the website its trademarks and copyright are owned and governed/ Licensed by The Supplier. If any of the above is found to be used without written consent from the Supplier, Legal action may result.

Warranties & Liabilities

All Products on our website and in our range are covered by commercial warranty (unless otherwise stated at time of enquiry) provided by our suppliers, these may vary. The client must acknowledge that the products acquired are for business purpose only and that the provisions of the Consumer Guarantee Act 1993 are excluded.

Product warranty will be voided, should the product misused or treated in a manner causing abuse or neglect or the Client has not adhered to the given care instructions.

The Supplier reserves the right to establish the purpose of the goods required, in order to ensure the product is suitable for the clients’ needs. In no circumstances will the supplier be responsible for stolen or lost items. Any warranty will be void if the goods are repaired outside of the suppliers certified repairer.  

The Client will Indemnify us and keep us indemnified against all cost and or obligations by way of written consent in which you are responsible for under these terms.

The Supplier will endeavour to meet required project deadlines, however will not be responsible for any failure in meeting these deadlines, any change to a deadline of any sort must be communicated to the supplier by the client by way of written notice and within an acceptable time frame to The Supplier. In addition, The Supplier will inform The Client of any unforeseen delays with deliveries.


Risk of goods is passed onto the client at the time of dispatch, unless The Supplier is involved in the freight component at which time risk will be passed on at delivery.